I get companies unstuck.
When growth stalls, customers disengage, or teams lose alignment, I help leaders see what's getting in the way - and what to do about it.
Sound familiar?
I'm Dennis Hodges. I help business leaders figure out what's getting in the way, strengthen their strategy and customer experience, and get things moving again.
Strategy & Execution | Growth & Go-to-Market | Customer Experience
Something Isn't Working. But What?
Most organizations don't suddenly grind to a halt. They lose momentum a little at a time.
The customer experience isn't delivering.
Your people may be doing their jobs well, but customers are still encountering friction. And those small frustrations add up.
You know something needs to change.
The challenge isn't necessarily a lack of ideas. It's knowing which problems are worth solving first.
Growth has become harder than it should be.
You're investing in sales, marketing, people, and new initiatives. But the results aren't keeping pace with the effort.
Your teams aren't pulling in the same direction.
Everyone is busy. Everyone has priorities. But those priorities don't always add up to a shared strategy - or meaningful progress.
More Activity Isn't Always the Answer.
When results disappoint, the natural response is to do more.
More meetings. More initiatives. More pressure. More urgency.
But sometimes doing more is exactly what's keeping an organization stuck.
I've seen companies with solid strategies struggle because their teams weren't aligned. I've seen good products undermined by poor customer experiences. And I've seen organizations spend time and money solving symptoms while the real problem went untouched.
That's why I start by asking questions, challenging assumptions, and looking for connections that aren't always obvious.
Sometimes what an organization needs most isn't another initiative.
It's a different way of seeing the problem.
Where I Help Companies Move Forward
Strategy & Execution
A strategy can look terrific in a presentation and still go nowhere.
Priorities aren't always clear. People disagree about what success looks like. And decisions don't always turn into action.
I help leadership teams clarify direction, align priorities, and make strategy something people actually execute.
Growth & Go-to-Market
When growth slows, the answer isn't always more marketing or a bigger sales team.
Sometimes it's the market you're pursuing, the value you're communicating, or how your teams work together.
I help companies sharpen their go-to-market strategy, identify growth opportunities, and align marketing, sales, and execution to deliver better business results.
Customer Experience
Customers don't care how your organization is structured. They care about what it's like to do business with you.
When departments operate in silos, customers feel the disconnect.
I help organizations improve customer experience by examining the entire customer journey, identifying friction, and strengthening the experiences that drive satisfaction, loyalty, and retention.
I've Been on Both Sides of the Table.
It's one thing to recommend a strategy. It's another to be responsible for making it work.
I've served as CEO, COO, and CMO, led international teams, helped build businesses, and worked through the difficult decisions that come with growth and change.
That experience shapes how I approach consulting. I understand the pressure to deliver results, the competing demands on leadership, and the difference between a good idea and one that actually works.
Some Results Along the Way
47% Reduction in customer acquisition costs
30% Reduction in customer churn
20 points Improvement in Net Promoter Score
60% Reduction in operating burn rate
Different organizations. Different challenges. Real, measurable results.. D
Different Problems. Different Ways to Help.
Sometimes you need someone to help figure out what's wrong. Sometimes you know the problem but need help solving it. And sometimes you need an experienced leader to step in and help make things happen.
I work with organizations in several ways.
Strategic Consulting
A focused engagement to understand a challenge, identify opportunities, and develop a practical path forward.
This might involve business strategy, go-to-market planning, customer experience, or organizational alignment.
Executive Advisory
An experienced outside perspective for leaders navigating difficult decisions, competing priorities, or significant change.
Someone who can ask the uncomfortable questions, challenge assumptions, and help you think through what's next.
Fractional Executive Leadership
Sometimes advice isn't enough. You need someone to help lead the work.
I bring hands-on executive experience to organizations that need senior-level leadership without committing to a permanent full-time executive.
A Little About Me.
I'm Dennis Hodges.
I've spent much of my career helping organizations grow, change, and figure out what to do when things aren't going according to plan.
Along the way, I've been a CEO, COO, CMO, consultant, teacher, writer, and speaker. I've worked across industries and countries, from media and technology to healthcare and customer-focused businesses.
One thing I've learned is that the problem everyone is trying to solve isn't always the problem that needs solving.
That's why I ask questions. Lots of them.
I'm interested in how things connect, why people and organizations do what they do, and what happens when we challenge the assumptions we've stopped questioning.
I bring that curiosity, along with decades of operating experience, to every engagement.
Some of the organizations I’ve worked with:
What's Getting in Your Way?
Maybe you know exactly what's holding your organization back.
Maybe you have a few theories.
Or maybe you just know things aren't working as well as they should.
We don't need to have all the answers before we talk.
Let's start with a conversation.